Accelerate Internal Workflows: 60% Less Effort, 100% Digital

How BVG launched agile process digitalisation across all its departments

Streamline, empower, deliver: employee-driven digitalisation

Germany’s largest municipal transport provider, Berliner Verkehrsbetriebe (BVG), faced slow and error-prone internal processes that frustrated staff and cost valuable time. By deploying Scheer PAS and launching the EasyUse employee portal, BVG replaced more than 100 manual, paper-based forms with automated digital workflows.

Enablement was key: staff now create and roll out their own process apps, integrated into the company portal and IT stack. The result: routine application tasks take 60% less time, errors and the backlog shrink, and annual process costs are cut by six figures.

60%

Less processing time per employee request

100+

Processes digitised company-wide

6

figure annual cost-savings from automation

The challenge

Manual, siloed workflows slow down every employee

BVG staff suffered from slow, non-transparent processes for everything from internal relocations to vacation approval, all spread across disconnected forms and manual steps. The limited IT support, frequent manual handovers between systems, and complex inputs led to errors and lost productivity, leaving employees frustrated and overburdened.

The solution

EasyUse: Self-service digitalisation for every department

The EasyUse project introduced a self-service approach to digitalisation. With Scheer PAS, employees could digitise many key processes and forms themselves. Each workflow was optimised, integrated into the HR, IT, and procurement stack, and then rolled out company-wide through an intuitive portal. Employee enablement, rapid prototyping, and full IT integration became the new standard, with no complex coding required.

The result

Minimal lead times, zero paper, maximum flexibility

BVG now enjoys harmonised, agile workflows across all departments. Employees submit and track requests with a single click, enjoying 60% faster processing and significantly fewer errors. Management uses digital dashboards for full process transparency and smarter decision-making, while independence and flexibility are now standard, with future processes placed in the hands of those who know them best.

What’s next

Foster a culture of continuous digital improvement

With Scheer PAS, BVG can quickly digitise or adjust internal processes as needs evolve, helping to maintain high levels of employee engagement and operational excellence. New forms and workflows are created on demand, protecting investment in both automation and talent over the long term.